This Return & Refund Policy outlines the conditions under which products purchased from the Letszootoy website may be returned or refunded. By placing an order, customers agree to the terms detailed below.

Eligibility for Returns

Products are eligible for return if they are unused, in their original packaging, and accompanied by proof of purchase. Returns must be initiated within [Insert Number] days from the date of delivery. Certain items, such as clearance products or personalized items, may not be eligible for return. Details regarding non-returnable items are provided in the product description or during the checkout process.

Conditions for Return

Returned items must be in the same condition as received, without any signs of wear, damage, or alteration. Items that do not meet these conditions may be rejected and returned to the customer. Packaging, labels, and any included accessories must be intact to qualify for a return.

Return Process

To initiate a return, customers must submit a return request through the website or follow the instructions provided with their order. Once the return is approved, customers will receive instructions for shipping the item back to the designated return address. Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.

Shipping Costs for Returns

Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error, defective product, or damage incurred during shipping. For such cases, return shipping costs may be reimbursed upon verification.

Refund Eligibility

Refunds are issued for items that meet the return eligibility criteria. The refund amount excludes any original shipping fees unless the return is due to an error or a defective product. Refunds are processed within [Insert Number] business days after the returned item has been received and inspected.

Refund Method

Refunds are issued to the original payment method used during the purchase. If the payment method is no longer valid, alternate arrangements may need to be made. Refund timelines may vary depending on the payment provider or financial institution.

Exchanges

Exchanges are allowed for items that are defective, damaged, or incorrect. If an exchange is requested, the replacement item will be shipped after the returned item has been received and verified. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene, safety, or customization reasons. Examples include but are not limited to personal care items, gift cards, and personalized products. The status of an item as non-returnable is indicated on the product page or during the checkout process.

Damaged or Defective Products

Products that arrive damaged or defective must be reported within [Insert Number] days of delivery. Evidence such as photographs may be required to process claims. Replacement, repair, or refund options may be provided based on the assessment of the issue.

Policy Updates

This Return & Refund Policy may be updated periodically to reflect changes in practices or legal requirements. Customers are encouraged to review the policy before initiating a return or refund request to stay informed about the latest terms and conditions.